E-Services Junior Product Associate

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Full Time
NCR
Posted 2 weeks ago

Job Summary

  • The purpose of the role is to be  in charge of executing e-services tasks related to the product upkeep.

Key Responsibilities

Product and Project Management

  • Manage the execution of customer-focused projects for our various and fast-growing E-Services.
  • Deep dive on customer experiences with the various E-Services of Growsari, and formulate analyses and recommendations for product development based on customer needs.
  • Work with the tech and platform teams of Growsari for multiple app and website improvements based on customer insights in order to provide a more intuitive and usable product experience for Growsari’s customers.
  • Work with the marketing and customer experience teams of Growsari to develop valuable educational and promotional campaigns for Growsari’s customers.

Administrative

  • Work with Growsari’s E-Services partners in improving customer experience, daily product upkeep, overall service levels, and monitoring of product performance.
  • Spearhead the sales forecasting, inventory management, monitoring, and maintenance of the various E-Services products for daily upkeep.
  • Deep dive into product systems and lead the investigations brought about by customer feedback or system errors. Appropriately coordinate resolutions with internal and external stakeholders.
  • Auditing, analysis, and creation of various product requirements in order to achieve business KPIs.

Key Metrics

  • Project completion rate and turnaround time.
  • Co-ownership of the E-Services target growth.

Knowledge, Skills And Experience Requirements

  • Analytical problem-solver.
  • Able to work with and interface with professionals, customers, and stakeholders of multiple disciplines and backgrounds.
  • Able to work with multiple projects in a fast-paced environment.
  • Proficient in Microsoft Excel, or related skills.
  • Proficient in data cleaning and data analysis.
  • Proficient in gathering, preparing, and reporting data.
  • Above-average written and oral communication skills.
  • Experience in product or project management is a bonus.
  • Proficiency in SQL is a bonus.
  • Fresh graduates are welcome to apply.

Qualifications, Certifications And Education Requirements

  • Graduate of any business, economics, marketing, statistics, or related courses from a reputable university

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