- The purpose of the role is to be in charge of executing e-services tasks related to the product upkeep.
Product and Project Management
- Manage the execution of customer-focused projects for our various and fast-growing E-Services.
- Deep dive on customer experiences with the various E-Services of Growsari, and formulate analyses and recommendations for product development based on customer needs.
- Work with the tech and platform teams of Growsari for multiple app and website improvements based on customer insights in order to provide a more intuitive and usable product experience for Growsari’s customers.
- Work with the marketing and customer experience teams of Growsari to develop valuable educational and promotional campaigns for Growsari’s customers.
- Work with Growsari’s E-Services partners in improving customer experience, daily product upkeep, overall service levels, and monitoring of product performance.
- Spearhead the sales forecasting, inventory management, monitoring, and maintenance of the various E-Services products for daily upkeep.
- Deep dive into product systems and lead the investigations brought about by customer feedback or system errors. Appropriately coordinate resolutions with internal and external stakeholders.
- Auditing, analysis, and creation of various product requirements in order to achieve business KPIs.
- Project completion rate and turnaround time.
- Co-ownership of the E-Services target growth.
Knowledge, Skills And Experience Requirements
- Analytical problem-solver.
- Able to work with and interface with professionals, customers, and stakeholders of multiple disciplines and backgrounds.
- Able to work with multiple projects in a fast-paced environment.
- Proficient in Microsoft Excel, or related skills.
- Proficient in data cleaning and data analysis.
- Proficient in gathering, preparing, and reporting data.
- Above-average written and oral communication skills.
- Experience in product or project management is a bonus.
- Proficiency in SQL is a bonus.
- Fresh graduates are welcome to apply.
Qualifications, Certifications And Education Requirements
- Graduate of any business, economics, marketing, statistics, or related courses from a reputable university